Privacy Policy

1. Introduction

Agentic Automation Labs ("AAL," "we," "us," or "our") builds AI-powered customer support agents for businesses. This policy explains what information we collect when you use our website, our dashboard, or our AI agents on behalf of a client business, and how that information is handled.

2. Information We Collect

We collect the following categories of information:

• Contact information you provide when reaching out to us, such as your name, email address, and company details.
• Conversation data exchanged between an end customer and an AI agent deployed on a client's website, WhatsApp, Instagram, or Messenger channel — including messages, order references, and any details shared during the conversation.
• Account and billing information for clients subscribed to a paid plan, including plan tier, usage volume, and payment details processed through our payment provider.
• Usage and analytics data, such as pages visited, conversation volume, and dashboard activity, used to operate and improve the service.

3. How We Use Information

We use collected information to operate and improve our AI agents, respond to support requests, process billing, provide dashboard analytics to clients, and communicate updates about the service. Conversation data is used to train and tune the specific agent it belongs to — it is not shared across unrelated client accounts.

4. Third-Party Service Providers

To deliver the service, we work with a small number of trusted providers, including:

• AI model providers (such as Anthropic's Claude API) to power agent reasoning and responses.
• Messaging platforms (Meta's WhatsApp, Instagram, and Messenger APIs) to deliver conversations on those channels.
• Cloud data and dashboard infrastructure used to store conversation records and display analytics.
• Payment processors to handle subscription billing.

Each provider only receives the data necessary to perform its function and is contractually restricted from using it for unrelated purposes.

5. Data Retention

Conversation data is retained for as long as the client's account is active, plus a limited period afterward for backup and legal purposes, unless a client or end customer requests earlier deletion.

6. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at [email protected] and we will respond within a reasonable timeframe.

7. Data Security

We use industry-standard safeguards — including encrypted connections and access-controlled infrastructure — to protect information from unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our website may use basic cookies or similar technologies to remember preferences and understand aggregate usage. These do not include sensitive personal information.

9. Children's Privacy

Our services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the date below.

11. Contact Us

Questions about this policy can be sent to [email protected].