This policy explains how refunds, cancellations, and billing adjustments work across our plans. It should be read alongside our Terms of Service.
Setup fees cover the work of training your agent, connecting your channels, and configuring your dashboard. Because this work begins immediately upon signup, setup fees are non-refundable once onboarding has started.
Monthly plans can be cancelled at any time. Cancellation takes effect at the end of your current billing cycle, and we do not provide partial-month refunds for time already billed.
Annual plans are billed upfront at a 20% discount versus monthly billing. If you cancel within the first 14 days of an annual subscription, we will refund the remaining unused portion of that year, excluding any setup fee already paid. After 14 days, annual payments are non-refundable, though you're welcome to let the plan run through the paid term and choose not to renew.
The Free plan carries no charge and nothing to refund. If a time-limited WhatsApp/Instagram trial was included, it simply expires at the end of its trial window with no billing involved.
Recurring add-ons (extra channels, seats, multilingual support, analytics, priority support, white-label) follow the same rule as monthly subscriptions — cancel any time, effective end of the current billing cycle. One-time add-on charges (such as a custom integration billed as a flat fee) are non-refundable once the work has begun.
Conversation overage charges reflect usage that has already occurred and are not refundable.
Email [email protected] with your account details and the plan you'd like to cancel or adjust. We aim to confirm cancellations within two business days.
We ask that you contact us directly before filing a payment dispute — most billing questions can be resolved faster that way, and it helps us keep support responsive for everyone.