By subscribing to or using any service provided by Agentic Automation Labs ("AAL," "we," "us," or "our"), you agree to these Terms of Service. If you do not agree, please do not use the service.
AAL provides AI-powered customer support agents that can be deployed across website chat, WhatsApp, Instagram, and Facebook Messenger, covering automation flows such as FAQ handling, order tracking, returns and refunds, appointment booking, lead capture, and human escalation.
Paid plans are billed either monthly or annually, at your chosen billing cycle. Each plan includes a set monthly conversation cap; conversations beyond that cap are billed at the overage rate listed for your plan. Annual billing is discounted 20% relative to the monthly rate and is billed upfront for the year.
Most paid plans include a one-time setup fee covering agent training, channel connection, and dashboard configuration. Setup fees are billed once, at the start of onboarding, and are separate from the recurring subscription.
Our Free plan is limited to website chat only, within the monthly conversation allowance stated on our pricing page. A time-limited trial of WhatsApp and Instagram channels may be offered alongside the Free plan; at the end of the trial, continued use of those channels requires upgrading to a paid plan.
Additional features — extra channels, extra conversation blocks, human agent seats, multilingual support, custom integrations, analytics, priority support, and white-labeling — are available at the rates listed on our pricing page and are billed alongside your subscription.
You are responsible for the accuracy of the information, policies, and FAQs you provide to train your agent, and for ensuring you have the right to connect any third-party channel (such as a WhatsApp Business number) that you link to the service.
You agree not to use the service to deploy agents for unlawful purposes, to impersonate a person or entity misleadingly, or to process categories of sensitive data (such as health or financial account information) beyond what your plan and applicable law permit.
You retain ownership of your business content, policies, and data used to train your agent. AAL retains ownership of the underlying platform, automation architecture, and any proprietary tooling used to deliver the service.
We aim for high availability but do not guarantee uninterrupted service. Support response times vary by plan, as described on our pricing page, from standard email support to dedicated same-day SLA on our Pro plan.
To the extent permitted by law, AAL's liability for any claim arising from the service is limited to the amount paid for the service in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
You may cancel a monthly subscription at any time, effective at the end of the current billing cycle. We may suspend or terminate access for non-payment or violation of these terms.
These terms are governed by the laws applicable in the jurisdiction where your service agreement was entered into, without regard to conflict-of-law principles.
We may update these terms from time to time. Continued use of the service after changes take effect constitutes acceptance of the updated terms.
Questions about these terms can be sent to [email protected].